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Welcome to Sell4Naija Customer Service
How would you like us to help you today? You can quickly take care of most things here or connect with us when needed.
Frequently Asked Questions
How do I place an order on Sell4Naija Market?
To place an order on Sell4Naija:
1. Enter the name of the item you’d like to buy in the search bar or you can browse for products and categories by selecting the “SHOP BY DEPARTMENT” page on the left side of your screen. You can also browse for your favourite vendor/seller by selecting the “Store” page on the menu.
2. Click on a product to learn more about it or add to your cart
3. Click add to cart and proceed to the checkout page
4. Register or login into your existing account by entering your email and password
5. Enter your shipping/billing information ensuring your address is complete and accurate
6. Select a Delivery Method
7. Choose your preferred Payment Method
8. Click on Confirm Order to complete your order.
For additional support contact us at 08169512240. We work from 8am – 8pm on Mondays to Sundays.
1. Enter the name of the item you’d like to buy in the search bar or you can browse for products and categories by selecting the “SHOP BY DEPARTMENT” page on the left side of your screen. You can also browse for your favourite vendor/seller by selecting the “Store” page on the menu.
2. Click on a product to learn more about it or add to your cart
3. Click add to cart and proceed to the checkout page
4. Register or login into your existing account by entering your email and password
5. Enter your shipping/billing information ensuring your address is complete and accurate
6. Select a Delivery Method
7. Choose your preferred Payment Method
8. Click on Confirm Order to complete your order.
For additional support contact us at 08169512240. We work from 8am – 8pm on Mondays to Sundays.
How do I track my order?
1. To track the status of your order:
2. Log into your Sell4Naija account
3. Select ‘Account Icon’ in the upper right hand menu
4. Select ‘Orders’
5. Find the item you would like to track and click ‘see details’
6. Select the “track item” to display delivery details
You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.
For additional support please contact us at 08169512240.
2. Log into your Sell4Naija account
3. Select ‘Account Icon’ in the upper right hand menu
4. Select ‘Orders’
5. Find the item you would like to track and click ‘see details’
6. Select the “track item” to display delivery details
You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.
For additional support please contact us at 08169512240.
I am having trouble adding products to my cart, What do I do?
If you are having trouble adding products to your cart, please make sure that you have made all relevant size and color selections. If you still have problems this may mean that the item you are trying to buy is sold out. For additional support contact us at 08169512240. We work from 8am – 8pm on Mondays to Sundays.
Can I collect my order at a pick up station?
In addition to home delivery, you can also choose to pick up your order at one of many Sell4Naija Pick up Stations or You can also choose to pick up at the vendor’s or seller’s location.
How much are delivery fees?
Delivery fees are the costs incurred by Sell4Naija and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location, delivery method, shipment method, and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout.
My order is delayed what should I do?
We aim to avoid delays, however due to unforeseen circumstances such as severe weather or vendor/seller restrictions, Custom/Border restrictions (for international goods) etc. packages can face delays. If your delivery is more than 24 hours late, please contact us at 08169512240. We will also send you an update via email as soon as it’s available for delivery.
Is the delivery associate supposed to ask me for my location?
Our delivery associates have clear visibility on your delivery address as inputted at the time of order placement. However, should the address be incomplete or incorrect they may get in touch with you to confirm the address and avoid delivery failure.
I am unhappy with the service from the delivery associate. How can I share my feedback?
We take customer satisfaction seriously. If you’re unhappy with the service provided by our delivery agent please contact us here to report the incident so we can take the necessary corrective actions.
I missed my delivery. What happens now?
Not to worry we will reschedule your order the next business day. We will make a total of 2 attempts to deliver the package after which it will be delivered at a nearby pickup station for 7 days before the order is cancelled. You will be notified before we make the second attempt, so we request that you remain available to avoid order cancellation.
Can I open my package before making a payment or reject/return my item to the delivery associate at the time of delivery?
Payment has to be made before packages may be opened. Not to worry though when you shop on Sell4Naija Market you can always return an item as long as you meet the return eligibility criteria.
I found the package opened and the seal broken on delivery. What should I do?
You must refuse to accept the delivery of an open package as we can’t guarantee the conformity of the product received and we will not accept returns of unsealed products should you change your mind.
How long does delivery usually take?
Delivery timelines vary by area or geographical location of both the seller and the buyer.
Are all products on Sell4Naija Market original and genuine?
We are committed to offering our customers only 100% genuine and original products. Any vendor/seller found to be selling non-genuine products is penalized and/or delisted from Sell4Naija Market
Are all products on Sell4Naija Market new and unused?
Sell4Naija normally offers new products from our sellers. However, some of our sellers do offer refurbished items at a competitive price. It will be stated clearly on the product page if an item is a refurbished product.
I want to reset my password
You can reset your password by following these steps:
1. Click on Account Icon at the right of your screen and select “log in”.
2. Please click on “Forgot your password” and type in your email or username.
3. After which we will send you a password reset email to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
1. Click on Account Icon at the right of your screen and select “log in”.
2. Please click on “Forgot your password” and type in your email or username.
3. After which we will send you a password reset email to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
Once you get the email, please click on the password reset link, you will then be able to submit a new password and use your new password.
I have an issue to log in;
You can log in on www.sell4naija.com by following the next steps:
1. Click on Account Icon at the right of your screen and select “log in”.
2. Type in your email address or username. (Please make sure to compute an email address/ username with correct format).
3. Type in your password. (Please make sure to compute a password with correct format).
You can now log in!
1. Click on Account Icon at the right of your screen and select “log in”.
2. Type in your email address or username. (Please make sure to compute an email address/ username with correct format).
3. Type in your password. (Please make sure to compute a password with correct format).
You can now log in!
I have an issue on how to register.
There are 2 gateways to register for an account with sell4naija, First is the customer gateway (Strictly for individuals coming to buy or make orders on sell4Naija Market), second is the vendor gateway (strictly for individuals who wants to become our vendor or own a store on Sell4Naija market)
You can create an account by following the next steps:
1. Click on Account Icon at the right of your screen and select “Register”.
2. Select which of the gateways i.e. “I am a customer” or ” I am a vendor.”
3. Fill in the required information such as username, email address, phone number, your desired password etc. (Please make sure to respect correct format).
Your Sell4Naija account is now created!
You can create an account by following the next steps:
1. Click on Account Icon at the right of your screen and select “Register”.
2. Select which of the gateways i.e. “I am a customer” or ” I am a vendor.”
3. Fill in the required information such as username, email address, phone number, your desired password etc. (Please make sure to respect correct format).
Your Sell4Naija account is now created!
I prefer to pay for my order on delivery?
Unfortunately, Sell4Naija Market does not support payment of order on delivery, except in a case where a vendor/seller has made exemptions by providing an alternative means to accept payment on delivery.
Can I open my package before making a payment or reject/return my item to the delivery associate at the time of delivery?
Payment has to be made before packages may be opened. Not to worry though when you shop on Sell4Naija Market you can always return an item as long as you meet the return eligibility criteria.
Are prices on Sell4Naija Market negotiable?
Generally, prices on Sell4Naija are not negotiable, However, it is possible to negotiate directly with a vendor using the “support button” on the respective vendor’s store page by requesting for a discount voucher.
Our teams are working constantly to get the best quality products at competitive prices. Also, you may opt to use a promotional voucher for an added discount if available and usage conditions are met. Please keep an eye on our social media updates to be informed about our campaigns and flash sales for best prices.
Why do I see different prices for the same product?
Sell4Naija Market has thousands of sellers, and it is normal that same item is sold by multiple sellers. This allows you to choose your preferred seller considering their ratings and offer. When a product is sold by different sellers you will find the alternatives available on the product page.
What currencies does Sell4Naija Market accept?
We only accept Naira For additional support with order placement contact us at 08169512240. Our hours of operations are 8am – 8pm on Mondays to Sundays.
I tried to pay for my order using my card/bank transfer, but it says my payment did not go through. Why?
There are many factors that may impact your payment success. Ensure you input the correct banking information (card number expiry date CVV) and that you have sufficient funds on your card/account. Also, network and connectivity issues with your issuing bank may lead to a payment failure. Your bank may also send you a verification code (OTP) via SMS so please ensure you have access to your phone at the time of completing the transaction. A transaction on the payment platform is valid for a limited period of time so please ensure you complete it before it times out.
I tried to pay for my order using my card/bank transfer. The funds were debited from my bank account but it says my order did not go through. What happened and how can I get my money back?
order did not go through. What happened and how can I get my money back?
On rare occasions technical issues may occur preventing us from confirming the transaction although your account may have been debited. Not to worry you will receive a refund should this issue occur. Please contact us contact us @08169512240 to request a refund back to your account.
On rare occasions technical issues may occur preventing us from confirming the transaction although your account may have been debited. Not to worry you will receive a refund should this issue occur. Please contact us contact us @08169512240 to request a refund back to your account.
I tried to pay for my order using my card/bank transfer, but it says my payment did not go through. Why?
Card payments from your bank may not be currently accepted following recent changes in Visa and Mastercard payment processing. Please refer to your issuing bank for more details. In the meantime, we recommend you opt for another payment method such as Paga.
What is bank transfer and how does it work?
This provides you an opportunity to pay by transferring directly via your bank’s mobile banking App or Internet Banking to the Merchant account displayed.
I tried making payment using bank transfer but keep getting an error message that transaction is already ongoing
If you have a pending transaction currently being processed, you may be unable to initiate another payment using bank transfer option immediately. You may need to wait for about 10 mins before initiating another transaction using bank transfer. Please contact us. If this persists longer than 10 mins.
I used bank transfer and transferred a wrong amount
If you have transferred a wrong amount while using the bank transfer method an automatic reversal will be done to you in 3-10 business days. Please contact us @ 08169512240.
How do I return an item I ordered?
To request a return:
1. Log into your Sell4Naija account
2. Select Account in the upper right-hand menu.
3. Select Orders
4. Find the item you would like to return and click Request a return.
5. Select the number of items you wish to return the reason of the return and give us more details to help us identify the issue with the product.
6. Select your preferred refund method.
7. Select your preferred return method (pick up from your address or drop off at a pickup station)
8. Check your information and submit your return request.
1. Log into your Sell4Naija account
2. Select Account in the upper right-hand menu.
3. Select Orders
4. Find the item you would like to return and click Request a return.
5. Select the number of items you wish to return the reason of the return and give us more details to help us identify the issue with the product.
6. Select your preferred refund method.
7. Select your preferred return method (pick up from your address or drop off at a pickup station)
8. Check your information and submit your return request.
I submitted my return request. What happens next?
Once your return request has been submitted it will generally be processed as follows:
The item you wish to return will be collected by Sell4Naija according to the return method you have chosen: Either picked up by our delivery associate or to be dropped off in the chosen Sell4Naija station.
The item you wish to return will be collected by Sell4Naija according to the return method you have chosen: Either picked up by our delivery associate or to be dropped off in the chosen Sell4Naija station.
Once collected the item is verified by our Quality Check Team to validate your return claim and ensure the return conditions (including the state of packaging conformity with the product description etc.) have been met. If your return request is declined, you will receive a communication to that effect and your item will be returned to your initial delivery address.
If your return request is validated, your refund will be initiated within 2-5 days after your item has been collected/dropped off and you will receive a communication from Sell4Naija to that effect. Once initiated your refund will be visible in your source account within 3-7 days.
Note: A refund by Sell4Naija may not be possible if payment is done outside the jurisdiction of sell4naija market (i.e if a direct transfer or cash deposit is made directly to a seller or vendor).
Is there a possibility that my return may not be accepted?
If your return request meets the eligibility conditions, it will be approved. Otherwise, our Quality Check Team will have to decline your claim following a thorough inspection. For example, you may have returned the item without its original packaging, or an unsealed product (such as phones and laptops) has been returned but does not present any functionality issues following a check by our specialized team.
I received a communication advising me that my return request was not validated and that the item I wish to return will be sent back to me. Why?
Your return request was not validated by our Quality Check Team as return conditions have been met or your return claim could not be confirmed following extensive testing. For example, you may have returned the item without its original packaging, or an unsealed product (such as phones and laptops) has been returned but does not present any functionality issues. If you refuse to accept the item, we will keep it in our warehousing facility for a period of 30 days during which we will send you a reminder to pick it up. Beyond this timeline the item will be forfeited and will become a property of sell4naija with no refund to be issued to you.
I received the refund confirmation but the amount I’ve received is not correct. What happened?
Sorry to hear about this. We ensure all refunds are issued in accordance with the amount paid at the time of order placement. Kindly contact us @ 08169512240 to investigate the case and provide adequate resolution.
Note: Taxes and shipping/delivery fees are not refundable, only the exact cost of product is refundable.
Is my product under warranty?
Warranty information is displayed on each product’s listing page. For more information on claiming under warranty please contact us @ 08169512240
Do I have to pay for shipping charges when I return a product?
Yes, you might have to pay for shipping charges to return a product, however in some cases return of some products can attract free shipping due to promotional or marketing privileges.
Do I get refunded the delivery fees when returning a product?
Taxes and shipping/delivery fees are not refundable, only the exact cost of product is refundable.
Can I replace or exchange an item rather than a refund?
At the moment sell4naija does not offer replacement or exchange of an item; however, some vendors/sellers can make exceptions to this. We always advise to also contact the vendor directly if returning a product in other to encourage mutual benefits.
I would like to change the refund method I’ve selected. What should I do?
Please note that refund methods cannot be changed once your item has been returned to us. However if you still have the item in your possession and are still within the return window you may cancel the return request by speaking to our customer service team @ 08169512240. You can then create a new request choosing the refund method that best suits your needs.
My item was collected by sell4naija (or dropped at a sell4naija station) yet I haven't received my refund. What should I do?
If your return request is validated our refund timelines will be as follows:
If you paid using debit card: Your refund will be initiated within 7-15 business days after your item has been collected/dropped off and you will receive a communication from sell4naija to that effect. Once initiated your refund will be visible in your source account within 7-15 business days.
If you paid using Paga: Your refund will be initiated within 3-10 business days after your item has been collected/dropped off and you will receive a communication from sell4naija to that effect. Once initiated your refund will be visible in the bank account you provided during return creation within 3-10 days.
If you paid using a direct transfer to the seller’s account: We cannot make a refund to you, you will have to contact the seller directly.
If these timelines were already exceeded and you have not yet received your refund, please contact us @ 08169512240 for support.
Note: that if your return request was declined you will receive a communication to that effect and your item will be returned to you.
I submitted my return request but have changed my mind and no longer wish to return the item. What should I do?
If you no longer wish to return an item, please contact us here to cancel your request. Also, when you are contacted for pickup you may ask the delivery associate in charge of picking up your item to cancel the request on your behalf.
How do I track my order?
1. To track the status of your order:
2. Log into your Sell4Naija account
3. Select ‘Account Icon’ in the upper right hand menu
4. Select ‘Orders’
5. Find the item you would like to track and click ‘see details’
6. Select the “track item” to display delivery details
You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.
For additional support please contact us at 08169512240.
2. Log into your Sell4Naija account
3. Select ‘Account Icon’ in the upper right hand menu
4. Select ‘Orders’
5. Find the item you would like to track and click ‘see details’
6. Select the “track item” to display delivery details
You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.
For additional support please contact us at 08169512240.
Can I collect my order at a pickup station?
In addition to home delivery, you can also choose to pick up your order at one of many Sell4Naija Pick up Stations or You can also choose to pick up at the vendor’s or seller’s location.
How much are delivery fees?
Delivery fees are the costs incurred by Sell4Naija and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location, delivery method, shipment method, and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout.
My order is delayed what should I do?
We aim to avoid delays, however due to unforeseen circumstances such as severe weather or vendor/seller restrictions, Custom/Border restrictions (for international goods) etc. packages can face delays. If your delivery is more than 24 hours late, please contact us at 08169512240. We will also send you an update via email as soon as it’s available for delivery.
Is the delivery associate supposed to ask me for my location?
Our delivery associates have clear visibility on your delivery address as inputted at the time of order placement. However, should the address be incomplete or incorrect they may get in touch with you to confirm the address and avoid delivery failure.
I prefer to pay for my order on delivery.
Unfortunately, Sell4Naija Market does not support payment of order on delivery, except in a case where a vendor/seller has made exemptions by providing an alternative means to accept payment on delivery.
I prefer to pay for my order on delivery.
Unfortunately, Sell4Naija Market does not support payment of order on delivery, except in a case where a vendor/seller has made exemptions by providing an alternative means to accept payment on delivery.
I am unhappy with the service from the delivery associate. How can I share my feedback?
We take customer satisfaction seriously. If you’re unhappy with the service provided by our delivery agent, please contact us here to report the incident so we can take the necessary corrective actions.
I missed my delivery. What happens now?
Not to worry we will reschedule your order the next business day. We will make a total of 2 attempts to deliver the package after which it will be delivered at a nearby pickup station for 7 days before the order is cancelled. You will be notified before we make the second attempt, so we request that you remain available to avoid order cancellation.
I ordered multiple products and only received one/a few. Why didn’t I receive my entire order at once?
Items from different vendors/sellers are shipped separately to ensure that there is no delay in fulfilling your order. You will receive all your items within the delivery period mentioned on the product pages of each of these items. You can check the status of your order via your account. You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered. We will also send regular updates via email My Account Inbox or App push notifications.
Can I change my delivery information (address/phone) after placing my order?
Once an order has been placed you can no longer change the delivery details. We recommend you verify your delivery information on the checkout page prior to submitting your order.
I found the package open and the seal broken on delivery. What should I do?
You must refuse to accept the delivery of an open package as we can’t guarantee the conformity of the product received and we will not accept returns of unsealed products should you change your mind.
Can I ask to change the delivery of my package from ‘door delivery' to collection at a Sell4Naija Pick up Station or Vendor Location?
Once an order has been placed the delivery method cannot be changed. We recommend you verify the delivery details including timelines and shipping fees on the checkout page prior to placing your order.
How long does delivery usually take?
Delivery timelines vary by area or geographical location of both the seller and the buyer.
Unauthorized Access to your personal account
Notify us at contact@sell4naija.com of any unauthorized access to your personal account and/or of unauthorized access to and/or use of user’s login and password.
How do I report something suspicious?
We take fraud, scam, phishing and spoofing attempts seriously. If you receive suspicious communications including Emails, Phone Calls or Text Messages and you think may not be from Sell4Naija, please report to +2348169512240 or contact@sell4naija.com
How can i become a vendor?
To become a vendor is has been easier than yesterday. Click here to begin